FAQ

Please contact us if you have not received your delivered order or it has been lost in transit by the carrier. We would be happy to assist.

Normally, most of Shapellx’s in-stock products are shipped from the US and will be delivered in 4-7 business days. Some would be sent directly from our factories in China and it will take 6-18 business days. We've partnered with top manufacturers and distributors around the globe to ensure that only products of the highest quality standards are delivered to you in no time.

Standard U.S. shipping is $9.99 ($29.99 for rush delivery), with free shipping on orders over $129. For destinations outside the United States, shipping fees vary by country or region and are calculated based on the delivery address and applicable shipping method.

International shipping costs typically range from $9.99 to $39.99 USD. The final shipping fee will be displayed at checkout before payment is completed.

Please note that delivery timeframes and shipping costs may vary depending on the destination, carrier availability, package size, and local customs requirements.

Rush 1-5 business days / Standard Delivery 3-12 business days.Please note that shipping times do not include the standard 1-3 business days processing time it takes for the order to ship out.Please note: due to the large order volume and slow logistics during the Black Friday shopping spree, some shipments may be delayed. We're working diligently to get your order on time. 

Orders are processed depending on item availability and payment approval. During high volume periods, product availability may be subject to change while your order is being processed.Most orders placed on business days will be processed and shipped within 1-2 business days.We are unable to deliver on weekends or public holidays, any orders placed during this period will be dispatched the following business day.

Yes, we offer standard and express shipping options to most countries.

Normally we will only ship to the address entered when the order was originally placed. Let’s connect as soon as possible if you need to update the shipping address--contact us .

To the extent that we are required by law to charge and collect taxes on products that we sell, such taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. At checkout, all appropriate taxes will be added to the order total. The tax amount displayed during checkout is an estimate of the tax applicable to your order. This amount may vary slightly from the actual amount of tax payable in connection with your order due to different tax rates which apply as a result of the origin and destination of the item(s) being purchased, as well as other factors.

Our website is currently in United States dollars. All purchases will be converted to USD after purchase.

Your payment is secure and your information always remain private. All information is encrypted form to ensure the overall security of all sensitive information.