YUCOLEN Returns & Refund Policy

At YUCOLEN, We are committed to delivering the empowering energy of apparel. If you are not 100% satisfied with your purchase, our streamlined return process ensures you can get back to your mission with the right equipment.

1. 30-Day Risk-Free Return Period
We offer a 30-Day unconditional return window. You have 30 days from the date you receive your items to decide if the gear is right for you.

2. How to Initiate Your Return (Step-by-Step)
To ensure your return is eligible and processed without delay, please follow these steps:

• Step 1: Contact Our Support Team Email service@yucolen.com  with your Order Number and the reason for your return. Our service team is available Monday to Friday, 9:00 a.m. to 6:00 p.m., and will guide you through the next steps.
• Step 2: Quality Verification If the return is due to a product defect or an incorrect item, please attach a clear photo showing the issue in your email. This helps our quality control team and speeds up your approval.
• Step 3: Secure Your Return Authorization Once our team confirms your request, we will provide you with a return authorization. You will then ship the product back along with a product list that includes the Product ID.

3. Eligibility Criteria
To qualify for a full refund, please ensure the following:

• The product is in its original packaging.
• The product is unused, unwashed, and undamaged.
• A tracking number for the returning parcel must be provided to our customer service team.

4. Shipping Costs: Who is Responsible?
Customer-Initiated Returns: If you are returning an item due to personal preference (e.g., fit, style, or "changed mind"), the customer is responsible for the shipping fees. You may choose your preferred express company.

YUCOLEN-Initiated Returns: If the gear arrived damaged or the wrong item was sent, we will bear all shipping costs. Your satisfaction is our priority.

5. Essential Warehouse Information
To ensure your parcel is identified and processed, it must be sent to the following address exactly as written:

US Warehouse: [YUCOLEN Returns - #40037864] Address: Hebron, Kentucky 41048, US

⚠️ Important Note on the Priority ID (#40037864): Please ensure the ID number #40037864 is clearly visible on the label. This is our warehouse’s internal tracking code. Without this specific ID, the parcel cannot be identified in our system and may be discarded by the logistics center. We cannot issue a refund or exchange for parcels lost due to missing or incorrect address information.

6. Exchanges & Cancellations
Exchanges: Due to the fast-moving nature of our inventory, we do not offer traditional exchanges. To get your new item as quickly as possible, we recommend placing a new order and returning your original items for a refund.

Cancellations: We offer a Full Refund for any order cancelled within 24 hours of purchase. Please email us immediately if you need to cancel your order before it is dispatched.