Shipping policy

Shipping & Delivery Policy

We know you are excited to receive your order, and we are dedicated to getting it to you quickly and securely.

1. Order Processing
Before your order ships, please allow 1-2 working days for our team to process and pack your items. You will receive a confirmation email with tracking information immediately once your package is dispatched.

2. Shipping Rates & Estimates
We offer competitive shipping rates and free shipping options for our core regions. Please find details below.


US Domestic Shipping: It will be delivered in 3-7 working days for most US. Deliveries to remote areas may take longer. 

Standard Shipping: Generally, for Global Shipping, it will take 3-12 working days for your orders to reach you, some distance area might take even longer.

While we partner with reliable carriers like UPS, FedEx, DHL, and USPS, please note that shipping times are estimates and may vary due to factors outside our control, such as peak seasons or customs processing in some regions.

3. International Taxes & Duties
Good News: For the vast majority of our orders, customers do not need to pay additional taxes or duties upon delivery.

However, on rare occasions, international shipments may be subject to import taxes, duties, or customs fees once the package reaches the destination country. These charges are determined by your local customs office and are outside of Yucolen’s control. If applied, these fees are the responsibility of the recipient.

4. Important Shipping Notes

  • Address Accuracy: To ensure smooth delivery, please double-check your shipping address at checkout. We cannot be responsible for losses arising from incorrectly provided addresses. If you need to change your address after ordering, please contact us immediately (additional carrier fees may apply if the package is already in transit).
  • Multiple Packages: To get your items to you as fast as possible, your order may sometimes arrive in separate packages from different warehouses.
  • Tracking Your Order: We will send automatic updates via email as your package progresses.

Need Help?
For shipping questions, order changes, or wholesale inquiries, our support team is happy to assist you. Please contact us at service@yucolen.com.